Returns

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We deliver all items with a warranty that can be expected from the item. If an item does not meet expectations, it can be exchanged or returned. However, there are some conditions for exchange.

Return procedure

Give us your return shipment by telephone or e-mail
The item to be returned must be returned to us within 14 days of receipt including an invoice and an explanatory letter
Make sure the shipment has sufficient postage. Unstamped returns are not accepted
The item must not be damaged and must be returned in the original packaging and shipping box
After receiving the item with accompanying invoice and an explanatory letter, you will receive a confirmation and the purchase amount including our shipping costs will be transferred to your account within 30 days

I have submitted a wrong delivery address!
Incorrectly provided the delivery address? Then contact us as soon as possible. We will then try to change the order for you.